Clinical Field Service Engineer

This role will be a Field based Service Engineer providing technical support in relation to a wide range of medical devices and related medical equipment to existing and new customers across Ireland. This role is 100% field-based and will service Munster/South Ireland.

Principal Duties and Responsibilities:

• Carrying out installations, preventative and corrective maintenance service and other repairs on a wide range of Surgical and Medical equipment including (Surgical and Ophthalmic Instruments, Operating Tables, Microscopes, Camera Stacks, theatre Lights, Urodynamics equipment etc.
• Ability to prioritise jobs and respond quickly to customer issues in order to get the customer operational with minimal downtime.
• Ability to troubleshoot and diagnose root cause of problems to ensure correct repair, reducing cost and downtime. 
• Ensuring devices operate to manufacturer guidelines and following their maintenance and calibrations procedures.
• Ensure all test equipment used is within calibration. 
• Arrange and undertake installation and commissioning of new devices, liaising with sales team and customers to assess pre-install requirements.
• Completion of relevant paperwork to ISO standards for traceability and invoicing.
• Dealing with suppliers and third-party companies as required.
• Maintaining parts stock to sufficient levels.
• Responding to customer queries and questions and escalating issues or potential leads to the Sales team.
• Customer focused with the ability to support the sales force for demonstrations and trade shows.
• Supplying device care and maintenance guidelines and training to current and new customers.
• Working with Logistics Department to move devices as required for installations and demonstrations.
• Attending European based manufacturer training courses on specific medical equipment as and when required, to achieve engineer equipment trained status.

See below link for further information.