Field Service Engineer

Purpose of Role:

This role will be a Field based Service engineer providing technical support in relation to a wide range of medical devices and related medical equipment to existing and new customers across Ireland. 

Principal Duties and Responsibilities:

• Carrying out installations, preventative and corrective maintenance service and other repairs on a wide range of Surgical and Medical equipment including (Surgical and Ophthalmic Instruments, Operating Tables, Microscopes, Camera Stacks, theatre Lights, Urodynamics equipment etc.
• Ability to prioritise jobs and respond quickly to customer issues in order to get the customer operational with minimal downtime.
• Ability to troubleshoot and diagnose root cause of problems to ensure correct repair, reducing cost and downtime. 
• Ensuring devices operate to manufacturer guidelines and following their maintenance and calibrations procedures.
• Ensure all test equipment used is within calibration. 
• Arrange and undertake installation and commissioning of new devices, liaising with sales team and customers to assess pre-install requirements.
• Completion of relevant paperwork to ISO standards for traceability and invoicing.
• Dealing with suppliers and third-party companies as required.
• Maintaining parts stock to sufficient levels.
• Responding to customer queries and questions and escalating issues or potential leads to the Sales team.
• Customer focused with the ability to support the sales force for demonstrations and trade shows.
• Supplying device care and maintenance guidelines and training to current and new customers.
• Working with Logistics Department to move devices as required for installations and demonstrations.
• Attending European based manufacturer training courses on specific medical equipment as and when required, to achieve engineer equipment trained status.

Please refer to the attached document for more information.

Visit the link below to apply for this post.